Healthcare | Medical

Richmond Physiotherapy | London

Human-centric design, colour & space psychology.

Richmond Physiotherapy is an independent, friendly, and compassionate team of clinicians helping the local community back to full health and fitness for more than 25 years! They are known for consistently delivering a high-class level of care along with exceptional customer service.



Project explanation

As an established brand with a long-standing presence, our client sought additional space to enhance safety and comfort for both patients and staff. The desired outcome was to improve the space layout in the reception area, focusing on the desk, seating space, staff corner, and merchandise. The ultimate goal was to achieve these enhancements without causing operational disruptions, allow the business to perform at its best, and facilitate future scale-up.

Through thoughtful integration of each building's unique features, we aimed to minimize unutilized space and optimize workflow. The key design consideration was to declutter the space and create visual minimalism. Sustainability was a core focus, evident in our use of natural materials and textured wallpaper made from sustainable materials. Additionally, we incorporated principles of colour psychology into our design strategy, carefully selecting palettes based on factors such as the space's intended purpose, available natural light, and desired emotional impact.

In response to our client's need for a rejuvenated and purpose-driven space to support their upscaling goals, we focused on cultivating an ambiance that seamlessly blends functionality with a sense of minimalism. Inspired by the client's brand palette, we curated a harmonious mix of light colours and soft tones to evoke a tranquil atmosphere.

The Design

The bespoke reception desk served as the focal point of our design strategy. The design of this bespoke piece was driven by the specific requirements of the staff, guiding our design thinking. A key feature of this piece was the higher upstand, strategically incorporated to offer privacy and delineate different areas within the constrained space. This elevated feature not only facilitated better division of the space but also contributed to decluttering by offering a sense of privacy to both clients and staff. Additionally, the desk was equipped with enhanced storage capabilities, catering to the evolving needs of the space and ensuring efficient organization of essential items.

Complemented by aesthetically pleasing black and white artwork, a comfortable bench seat with soft cushions and backrests, featuring an open bottom design were installed to provide additional seating. We prioritised decluttering, privacy, safety, and support for both clients and practitioners.

Encouraged by the positive feedback from both staff and clients and driven by the brand's growing needs, our client acquired the second floor above. We seamlessly integrated elements from the first floor to ensure continuity in both the aesthetic and atmosphere of the design theme, resulting in a cohesive and functional space.

Remarcable Design gallery photo showing Richmond Physio logo
Remarcable Design gallery photo showing Richmond Physio co-founder
Dr. Pippa Rollitt
Co-Founder | Richmond Physiotherapy

The thought-to-execution process was seamless while keeping our space open during the refurbishment. The project justified our investment, and the result has received positive feedback from our clients. We are delighted with the outcome and as a result, confident in continued success.

Remarcable Design gallery photo showing Richmond Physio location

Before / After

The transformation from a cluttered space with less privacy to an optimized, calming, and inviting reception area is truly remarkable.

Remarcable Design gallery photo showing Richmond Physio wallpaper design

Design Features

The wallpaper is a collection of textures. The white eco fleece is made from recycled cellulose and textile fibers. The sustainable material is STANDARD 100 certified according to OEKO TEX and is part of the surface design.

Intensely colored petals - a colourful mix and moss: blue and red cornflowers, roses, sunflowers, and light green moss, - loosely scattered (yet carefully and 100% carbon-neutral handcrafted in Tyrol) on recycled white eco-fleece, form this elegant surface. The colorful petals create a cheerful color contrast on the white eco-fleece. This makes the surface particularly suitable for large-area applications. 

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